Lubbock Residents Can Now Check Their Utilities in One Place Online
Residents can now check their bills online and set up payments. Soon, they'll be able to pay their bills at automated kiosks.
Customers of City of Lubbock water, wastewater, storm water and solid waste services and the Lubbock Power & Light electric service can now visit the City of Lubbock Utilities website for all of their account management needs. Customers who currently receive their bills from Lubbock Power & Light can look for the City of Lubbock Utilities logo on their mailed monthly statements, and can visit the site for information about all of their utility services.
Customers who have not registered their accounts online can do so by following the prompts on the sign-up link. Through the online account system, customers can review 24 months of billing history, view and pay their bills, set up recurring automatic payments and budget billing, and manage multiple accounts in one place.
In addition to the updated account management, City of Lubbock Utilities has added new payment options for customers, including self-service kiosks. The automated kiosks will soon be available in the Customer Service Center at 1301 Broadway, Monday - Friday 8 a.m. - 5 p.m. and will accept cash, credit, debit and check payments.
The City of Lubbock Utilities customer service call center will have special hours on Saturday, Nov. 18, from 8 a.m. - 3 p.m. to answer questions. All other services, including texts, emails and calls regarding outages and emergency service requests, will operate as normal.